1. We understand how important it is to receive your order promptly. Your satisfaction is important to us, and we are committed to resolving any delivery issues promptly. If you have any further questions or concerns about your order after reviewing the following, please don't hesitate to contact our customer support team by emailing support@rockeeredd.com for personalized assistance.

2. Tracking Number: As soon as your order ships, we send you a tracking number via email. You can use this number to monitor the progress of your shipment.

3. Delayed Tracking Email: If you haven't received your tracking number right away, it could be due to a couple of reasons. One possibility is that the item you ordered is currently out of stock. In such cases, we work diligently to restock the item and get it to you as soon as possible.

4. In Transit: If your tracking information shows that your order is "in transit", this means it's on its way to you. You can check the tracking details included in the email that was sent to you as soon as it shipped to see the estimated delivery date and follow its journey.

5. Shows as Delivered: If your tracking information shows that your order has been delivered, but you haven't received it, please send an email to our support team to support@rockeeredd.com.

Please note that the experience with shipping carriers may vary. We recommend reaching out to USPS directly for assistance, as they can often provide more information regarding the delivery status. We appreciate your patience and understanding.

We understand that sometimes you might want to add more items to your order after it's been placed. Here's what you need to know:

1. Adding Items to an Order: Unfortunately, customers cannot directly add items to an order once it has been placed. However, we're here to help! If you wish to add items to your order and it has not yet been fulfilled, please reach out to our dedicated support team at support@rockeeredd.com and they will assist you with this process. You can expect a response within 24-48 hours.

Please note that if there is a high volume of requests, it’s likely that your order may be fulfilled before receiving a response.

1. Combining Orders: We understand that customers sometimes place two separate orders and want to combine them to save on shipping costs. However, it's important to note that once orders are placed, they cannot be combined. We advise customers to carefully review their cart before completing the purchase to ensure all desired items are included.

2. Free Shipping Code: For orders that are $125.00 or more before tax or shipping is added to the total of the order, they qualify for free shipping. To receive free shipping, it's essential to enter the correct code during the checkout process. The code "FREE125" is required to activate this promotion. Unfortunately, we currently do not have an automated system for applying this code, so it's crucial for customers to input it correctly during their purchase.

1. We understand that address issues can sometimes arise, and we're here to assist you.

2. Address Correction: If you realize that you've provided the wrong delivery address and your order has not yet been fulfilled, our support team can make the necessary changes to your address to ensure your order is sent to the correct location. Please send our support team an email at support@rockeeredd.com.

3. Already Shipped: Unfortunately, if your order has already been shipped, there's little we can do to change the address. Once it's in transit, we are unable to modify the delivery details.Shipping for Travel or Gifting: We understand that you might want a product shipped to a location other than your home, such as when you're traveling or sending it as a gift. Please be sure to provide the correct address during the ordering process to avoid any issues.

1. We're truly sorry to hear about any issues with your order, and we're here to help you resolve them. If you encounter a situation where your order has arrived broken or is missing items.

2. Contact Us: Please reach out to our friendly customer support team at support@rockeeredd.com as soon as possible to report the issue. You can typically expect a response within 24-48 hours.

3. If possible, including a picture of the broken shipping container and items can be extremely helpful in assessing the situation and expediting the resolution process. We may also share these images with our third-party logistics partner to improve packaging and shipping processes.

Replacement: In most cases, we will promptly arrange for replacements of the broken or missing items. Our priority is ensuring you receive the products you ordered in excellent condition.

1. Answer: Our return policy is designed to ensure your satisfaction:

2. Freshly Made Items: Due to the nature of our small-batch, consumable products, we typically cannot accept returns for hygienic and safety reasons.

Product Suitability: If a product doesn't meet your expectations, email us at support@rockeeredd.com. We may offer refunds or credits for future purchases, giving you flexibility to explore other products.

If you receive an order you didn't place, we would appreciate your assistance to ensure the order finds its way to the correct customer. Please contact our support team at support@rockeeredd.com with a picture of the shipping label. We'll provide a prepaid shipping label for return.

1. Climate Consideration: Please note that if you reside in a hot and humid climate, there is a possibility that our lotion products may undergo changes in texture or scent. Rockee Redd assumes no responsibility for these alterations due to environmental conditions.

2. Delivery Notification: We aim to provide the best service to our customers. Once your order has been fulfilled, you will receive an automated email containing your tracking number and the expected delivery window. We strongly suggest you be mindful of this expected delivery window, especially when ordering our lotion products to avoid letting them sit in direct sunlight or out in the elements.

We've noticed that customers often have questions about their subscription access, navigation, and understanding how they initially signed up. Please contact our support team if you wish to cancel your subscription at support@rockeeredd.com for assistance.

If you have set up a subscription you are OBLIGATED to run the subscription a total of TWO TIMES before you can cancel.

Salves (Anti Inflame, Skin Repair, Breathe, Soothe, Knock Out):
- Shelf Life: 1 year
- Extended Shelf Life: 2 years if stored in a cool, dry place

Honey:
- Shelf Life: 1 year
- Extended Shelf Life: 2+ years as long as no water gets into the honey
- Usage Recommendation: Use a clean, dry WOODEN spoon to avoid introducing water.
- Note: Crystallization is natural; it can be melted into a warm drink or softened in hot water (avoid temperatures over 110 degrees Fahrenheit to preserve nutrients)

Tinctures: (Balance, Clarity, and Headache Relief)
- Shelf Life: 6 months
- Extended Shelf Life: 1 year if kept in a cool and dry place

Beeswax Lip Balm:
- Shelf Life: 1 year
- Extended Shelf Life: 2+ years if stored in a dry, cool place

Goat Milk Lotions:
- Shelf Life: 3-6 months if kept in a cool, dry place
- Freshness Tip: Maximize freshness by keeping refrigerated

Hair Tea:
- Shelf Life: Unopened herbs will last 2 years

Honey Refills:
- Extended Shelf Life: 2+ years if left sealed and kept in a cool, dark, dry place (like a cupboard)

Tonics:
- Shelf Life: 6 months
- Storage: MUST BE REFRIGERATED
- Note: If the bottle makes a hissing sound when opened or tastes sour, it may have fermented and should be replaced

Lavender Face Cream:
- Shelf Life: 1 year
- Storage: Keep in a cool and dry place

Lil’ Lyle’s Sunblock:
- Shelf Life: 1 year
- Storage: Keep in a cool and dry place